What to do if you have a Claim?

When reporting a claim, no matter what the policy, it is important to report it as soon as possible.

During regular business hours, Monday to Friday, you may submit your claim to OTC Insurance Brokers using the links below. We will forward your claim information on to your insurance company. You may also contact your insurance company directly to report the claim.

If you are reporting a claim outside regular business hours such as evenings, weekends or Holidays please be sure to report the claim directly to your insurance company.

We have provided phone numbers and website links where available for most companies.

To submit claim details to OTC Insurance use one of the links below:

Automobile Loss
Property Liability Loss

To report any other type of claim, or to report directly to your insurance company, please refer to the contact information for your company below.

If at any time you have a question about how or who to report your claim please contact us at (902) 481-0700 or toll-free at (888) 295-7474.

The Dominion of Canada (Travelers Canada) – 800-565-1322 (Dartmouth office)

To report a claim please visit the Report a Claim page on Dominion’s website. There you will find the local and toll-free numbers for the different Dominion offices across Canada. Please also review their Claims Service Commitment page as it outlines what you should expect to happen and timelines after submitting a claim.

ICPEI Claims – 1-866-404-2734


Intact Claims – Claims hotline (24/7): 1 866 464 2424

Click here for Intact’s Claim area of their website

Aviva Claims – 1-866-MY-AVIVA (1-866-692-8482)

SUM Insurance – The type of policy you have will determine which department you need to report your claim to with SUM Insurance. Please visit their Reporting Claims page of their website. There it outlines exactly what phone numbers to contact for each type of policy you may hold.

Encon Claims – You may submit your claim notice several ways to Encon including:

-Online at their website
-By email at newclaims@encon.ca
-For by Fax at 613-238-7180

Visit the How to Report a Claim page on the Encon website for complete details.

Nacora claims – graeme.davidson@nacora.com

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